Refund Policy

Returns

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To complete your refund, we require a receipt or proof of purchase.

Refunds

• Once your refund is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at csi@medifasthk.com .

Sale items

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.